On 9 May 2014, AirAsia moved its operations from the Low Cost Carrier Terminal (LCCT) to the new Kuala Lumpur International Airport 2 (klia2). At the klia2’s Departure Hall, the T, U, V rows have been allocated as baggage drop area for AirAsia’s flights.

You may proceed to row Y for counter check-in if self check-in is not completed earlier. Read relocation FAQs for more information on the move to klia2.
AirAsia (AK) Flight Schedule at klia2
Check Flight Status at the klia2 terminal

Contact AirAsia at klia2
AirAsia announced its new office christened RedQ, short for RedQuarters, near the klia2 terminal in late 2016. The RedQ is located roughly 10 minutes away from klia2. The 18,000sqm office space is home to over 2,000 of AirAsia’s staff.

AirAsia X |
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Malaysia Ticketing Office Level 3, Departure Hall Main Terminal Building Kuala Lumpur International Airport 2 (klia2) 64000 Sepang, Selangor |
AirAsia RedQ AirAsia’s RedQ, Jalan Pekeliling 5 Lapangan Terbang Antarabangsa Kuala Lumpur (klia2) 64000 Sepang, Malaysia |
Phone: 600 85 9999 |
AirAsia X Online | |
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Tool: | Check Flight Status |
Check-in: | Web Check-in |
Website: | www.airasia.com |
Help: | FAQs |
Social: | Facebook | Twitter |
Baggage: | AirAsia Baggage Info |


Airlines Operating at Kuala Lumpur International Airport 2 (klia2)
Departure Process from klia2
The departure process from klia2 airport involves 3 simple steps namely check-in, dropping luggage, and boarding your flight. Read Airasia Baggage Information before packing your luggage.
1. Check-in
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2. Check-in Luggage
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Do you have check-in baggage?
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Yes ↓ |
No ↓ |
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Baggage Drop at Row T, U, V
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Proceed to board flight
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3. Board Flight
Check departure flight status |
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Is your flight domestic or international?
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Domestic ↓ |
International ↓ |
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Domestic Flight
Review passenger flow |
International Flight
Review passenger flow |
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Security Check
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Document Check
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Boarding Gate
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Immigration Check
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Security Check
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Boarding Gate
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AirAsia baggage drop / Check-in counters at klia2
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• Row T, U, V: Baggage Drop
• Row Y: Check-in
• Row X: Business Class, Premium Flex, ATM, WPUA, Payment Counter
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Arrival Process to klia2 (International Flight)
If you boarded an International AirAsia’s flight, you will be landed at the International Piers (Pier L, Pier P or Pier Q) at klia2. Following is a simple process flow and you can read more about International arrival process flow.
International Flight
Check arrival flight status |
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Land at klia2
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Immigration Check
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Baggage Reclaim
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Customs Check
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Do you have another flight?
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Yes ↓ |
No ↓ |
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Proceed to Departure Hall to check in for next flight
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Proceed to Transportation Hub for transport to city
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Arrival Process to klia2 (Domestic Flight)
If you boarded an Domestic AirAsia’s flight, you will be landed at the Domestic Piers (Pier J, or Pier K) at klia2. Following is a simple process flow and you can read more about Domestic arrival process flow.
Domestic Flight
Check arrival flight status |
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Land at klia2
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Baggage Reclaim
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Do you have another flight?
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Yes ↓ |
No ↓ |
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Proceed to Departure Hall to check in for next flight
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Proceed to Transportation Hub for transport to city
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Fly-Thru Guide, Connecting via klia2 terminal
If you are in transit and have a connecting flight at klia2, proceed to the respective Transfer Hall to collect your boarding pass and board the next connecting flight. The following diagram show the simplified version of Fly-Thru process for transfer from International flight to International flight at klia2 terminal.
International Flight
Check arrival flight status |
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Land at klia2
Check departure flight status |
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Transfer Hall
Review transfer process at klia2 |
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From International flight to International flight
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Security Check
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Boarding Gate
Closes 20 mins before departure |
The following diagram show the simplified version of Fly-Thru process for transfer from Domestic flight to International flight.
Domestic Flight
check arrival flight status |
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↓ | ||
Land at klia2
Check departure flight status |
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↓ | ||
Transfer Hall
Review transfer process at klia2 |
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↓ | ||
From Domestic flight to International flight
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↓ | ||
Immigration Check
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↓ | ||
Security Check
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↓ | ||
Boarding Gate
Closes 20 mins before departure |
Getting around klia2 Terminal
Due to the mega size of the klia2 terminal, you are advised to plan and prepare sufficient time for checking in and walking to the boarding gates. The following is the klia2 layout plan for your review.