AirAsia, AK series flights at klia2

On 9 May 2014, AirAsia moved its operations from the Low Cost Carrier Terminal (LCCT) to the Kuala Lumpur International Airport 2 (klia2). Read relocation FAQs for more information on the move to klia2.

At the Departure Hall of the klia2, the T, U, V rows have been allocated as baggage drop area for AirAsia’s flights. You may proceed to row Y for counter check-in if self check-in is not completed earlier.

AirAsia (AK) Flight Schedule at klia2

Check Flight Status on AirAsia’s website

Airlines operating at klia2

The following is the list of airlines currently operating at the Kuala Lumpur International Airport 2 (klia2):

Contact AirAsia at klia2

AirAsia announced its new office christened RedQ, short for RedQuarters, near the klia2 terminal in late 2016.

The RedQ is located roughly 10 minutes away from klia2. The 18,000sqm office space is home to over 2,000 of AirAsia’s staff.

Departure Process from klia2

The departure process from klia2 airport involves 3 simple steps namely check-in, dropping luggage, and boarding your flight. Read Airasia Baggage Information before packing your luggage.

The following is a simple process flow for check-in, dropping luggage and boarding your flight.

1. Check-in
Web check-in		Mobile check-in
Counter check-in		Kiosk check-in
↓
2. Check-in Luggage
↓
Do you have check-in baggage?
Yes ↓		No ↓
Baggage Drop at Row T, U, V		Proceed to board flight
↓		↓
3. Board Flight Check departure flight status
↓
Is your flight domestic or international?
Domestic ↓		International ↓
Domestic Flight Review passenger flow		International Flight Review passenger flow
↓		↓
Security Check		Document Check
↓		↓
Boarding Gate		Immigration Check
		↓
		Security Check
		↓
		Boarding Gate

AirAsia baggage drop / Check-in counters at klia2

• Row T, U, V: Baggage Drop • Row Y: Check-in • Row X: Business Class, Premium Flex, ATM, WPUA, Payment Counter

Arrival Process to klia2 (International Flight)

If you boarded an International AirAsia’s flight, you will be landed at the International Piers (Pier L, Pier P or Pier Q) at klia2.

Following is a simple process flow and you can read more about International arrival process flow.

International Flight Check arrival flight status
↓
Land at klia2
↓
Immigration Check
↓
Baggage Reclaim
↓
Customs Check
↓
Do you have another flight?
Yes ↓		No ↓
Proceed to Departure Hall to check in for next flight		Proceed to Transportation Hub for transport to city

Arrival Process to klia2 (Domestic Flight)

If you boarded an Domestic AirAsia’s flight, you will be landed at the Domestic Piers (Pier J, or Pier K) at klia2. Following is a simple process flow and you can read more about Domestic arrival process flow.

Domestic Flight Check arrival flight status
↓
Land at klia2
↓
Baggage Reclaim
↓
Do you have another flight?
Yes ↓		No ↓
Proceed to Departure Hall to check in for next flight		Proceed to Transportation Hub for transport to city

Fly-Thru Guide, Connecting via klia2 terminal

If you are in transit and have a connecting flight at klia2, proceed to the respective Transfer Hall to collect your boarding pass and board the next connecting flight.

The following diagram show the simplified version of Fly-Thru process for transfer from International flight to International flight at klia2 terminal.

International Flight Check arrival flight status

↓

Land at klia2 Check departure flight status

↓

Transfer Hall Review transfer process at klia2

↓

From International flight to International flight

↓

Security Check

↓

Boarding Gate Closes 20 mins before departure

The following diagram show the simplified version of Fly-Thru process for transfer from Domestic flight to International flight.

Domestic Flight check arrival flight status

↓

Land at klia2 Check departure flight status

↓

Transfer Hall Review transfer process at klia2

↓

From Domestic flight to International flight

↓

Immigration Check

↓

Security Check

↓

Boarding Gate Closes 20 mins before departure

Getting around klia2 Terminal

Due to the mega size of the klia2 terminal, you are advised to plan and prepare sufficient time for checking in and walking to the boarding gates. The following is the klia2 layout plan for your review.

For Your Information