The Gateway@klia2 Mall is strategically located between the Departure’s drop-off area and klia2 Main Terminal Building. It is the bustling integrated complex that is designed to welcome an estimated 25 million people per year into the world’s largest low-cost carrier terminal, klia2 airport.
With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, the Gateway@klia2 Mall is a must-see attraction.
The Gateway@klia2 Mall has 350,000 square feet of nett lettable retail space spanning four levels:
And the Gateway@klia2 mall is attached with 5,690-bay multi-storey car park for the passengers’ convenience.
The Gateway@klia2 Mall was designed to cater not only to travellers at the terminal, but also meeters and greeters (family and friends sending off or picking up travellers), airport staff, and shoppers from neighbouring residential areas.
With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, the Gateway@klia2 Mall has over 200 commercial spots at high-traffic and high-visibility areas.
In terms of tenant mix, 40% comprise Food & Beverages premises, 20% fashion stores, 20% services-related such as telecommunications and massage, while the remaining 20% comprise the short-term accommodation and supermarket.
For one thing, there are not many places in the world where shoppers can dine and shop while watching planes take off.
Level 3, Gateway@klia2 Mall
The entrance to level 3 of the Gateway@klia2 Mall is the departure drop-off areas and the level 3 is linked to the klia2’s Departure hall.
The Departure drop-off area is at Level 3, while Arrival pick-up area is at Level 2 at Gateway@klia2 Mall.
The following is the layout plan for level 3 of the Gateway@klia2 Mall.
While Gateway@klia2’s building may appear large, it would just take a five-minute walk from the drop-off point to klia2’s main terminal building.
Shops and services on Level 3
Here is a list of shops and services available at level 3 of Gateway@klia2 mall.
- 4Fingers Crispy Chicken (L3-03)
- 7-Eleven (L3-05)
- Ah Cheng Laksa (L3-24A)
- AmBank (BDC) (L3-20)
- AWG Fine Watches (L3-44)
- Baskin Robbins (L3-26)
- Beryl’s Chocolate Kingdom (L3-14)
- BMS Organics Cafe (L3-22A)
- Boat Noodle (L3-52)
- Burger King (L3-30)
- Canon (L3-38)
- Chatime (L3-21A)
- FamilyMart (L3-12)
- Fidani Chocolates (L3-17)
- Guardian (L3-41)
- Home & Mee Noodle House (L3-24)
- Hometown Hainan Coffee (L3-09)
- Ipoh Vintage (L3-08)
- Kofi Kraze2 (L3-23)
- Liang Sandwich Bar (L3-21)
- Maybank (L3-01)
- McCafe (L3-33)
- McDonald’s (L3-47)
- Mr. Siew Bao (L3-22)
- Nando’s (L3-51)
- Nyonya Colors (L3-34)
- OldTown White Coffee (L3-27)
- Original Classic (L3-06)
- Pandora (L3-36)
- Starbucks Coffee (L3-25)
- Subway (L3-31)
- Sushi King (L3-53)
- TISSOT (L3-35)
- Travel Recommends (L3-59B)
- Watsons (L3-15)
Upon entering the level 3, the passengers will be greeted by rows of shops for their shopping pleasure.
There is also a customer service counter at the center of level 3 to help the passengers with any inquiry.
The Departure hall is connected to the level 3 of the Gateway@klia2 Mall.
After passing through the Gateway@klia2 Mall, you will be entering the public concourse of the Departure hall located at Level 3 of the klia2’s Main Terminal Building.
Level 2M, Gateway@klia2 Mall
The level 2M of the Gateway@klia2 Mall houses the relaxation zone, Plaza Premium Lounge, Aerotel Kuala Lumpur Hotel, a food court, and some shops for your convenience.
The following is the layout plan for level 2M of the Gateway@klia2 Mall.
The Celcom’s Blue Cube offers a total mobile and digital experience that is distinctly unique at its shop here at level 2M of the Gateway@klia2 Mall.
You will find an abundance of fast food outlets including McDonald’s, Nando’s, Texas Chicken, and Burger King for a quick bite.
Shops and services on Level 2M
Here is a list of shops and services available at level 2M of Gateway@klia2 mall.
- Aerotel Kuala Lumpur (L2M-33)
- Blue Cube (L2M-14)
- BMS Organics Be Lohas Healthy Cuisine (L2M-19)
- Burger King (L2M-25)
- KD Hong Kong (L2M-23)
- KK Super Mart (L2M-20)
- Nanyang Food Garden (L2M-17)
- Plaza Premium Lounge (L2M-02)
- Quick Nails (L2M-13)
- Quizinn by RASA Food Court (L2M-06)
- T Bun (L2M-12)
- Texas Chicken (L2M-24)
- Thai Odyssey (L2M-01)
You can enjoy your time efficiently at the airport as Plaza Premium Lounge provides comfortable seating and a wide range of food and beverages for you to enjoy in the lounge.
Or you can try out the Aerotel Kuala Lumpur Hotel, whichi is specially developed to cater to the various needs of travellers who seek the comforts of a private space in-between flights.
Level 2, Gateway@klia2 Mall
The level 2 of the Gateway@klia2 Mall is linked to the klia2’s Arrival hall.
Upon exiting the Arrival Hall, the passengers will be connected to level 2 of the Gateway@klia2 Mall.
To fill the gap to allow tourists to shop before departure and upon arrival, tourists can explore the mall to ease their waiting time.
The following is the layout plan for level 2 of the Gateway@klia2 Mall.
The Gateway@klia2 Mall has few napping facilities — Plaza Premium Lounge, Aerotel Kuala Lumpur Hotel, and Capsule by Container, which are designed for families and individuals respectively to get some rest while waiting for their flights.
There ticket counter for the KLIA Ekspres and KLIA Transit train service is available at this level for ticket purchase.
The passengers will find themselves pampered with a list of comprehensive shopping options here at this level. Housing over 90 eateries and more than 110 retail outlets, it is a trendy and massive mall-within-an airport.
Shops and services on Level 2
Here is a list of shops and services available at level 2 of Gateway@klia2 mall.
- Aeon Wellness (L2-18,19)
- Ages Ago (L2-106A)
- Amaze Creative & Art (L2-142)
- AmBank (BDC) (L2-138)
- Auntie Anne’s (L2-40)
- Baiwago Plus Cafe (L2-110)
- Ban Heang (L2-108)
- Bank Islam (BDC) (L2-24A)
- Boost Juice Bars (L2-45)
- Brands Outlet (L2-56,61)
- BreadTalk (L2-41)
- Choco Pot (L2-141)
- Chun Malaysia (L2-101)
- CIMB (BDC) Floor 2 (L2-145)
- City Chain (L2-66)
- Crocs (L2-50)
- Digi Store (L2-75)
- Digi Store Express (L2-140)
- DirectD (L2-76A)
- Dunkin Donuts (L2-27A)
- Edibee (L2-109)
- F.O.S (L2-49,51,53)
- FamilyMart (L2-96)
- Famous Amos (L2-73B)
- FoneShark (L2-66A)
- Food Arcade (L2-118)
- Garrett Popcorn (L2-112)
- Giordano (L2-64)
- Gong Cha (L2-47)
- Guardian (L2-143)
- H&M (L2-69)
- Hometown Hainan Coffee (L2-113)
- Hush Puppies (L2-63)
- I LOVE YOO! (L2-111)
- iGadget (L2-131)
- Isaac Toast & Coffee (L2-105)
- Jaya Grocer (L2-139)
- Jelly Bunny (L2-88)
- KFC (L2-20)
- Kluang Station Cafe (L2-23)
- Liang Sandwich Bar (L2-106B)
- llaollao (L2-102B)
- Luggage Storage (L2-136A)
- Luo Han Tang (L2-46)
- Mail Boxes Etc. (L2-55)
- MBG Fruit Shop (L2-100A)
- MNB (L2-72)
- myNews.com (L2-06)
- Nam Heong (L2-100A)
- Original Classic (L2-09)
- Padini Concept Store (L2-90)
- PappaRich (L2-37)
- Pierre Cardin Lingerie (L2-89)
- Polo Haus (L2-07)
- RegiusTea (L2-42)
- Rest N Go Exclusive Lounge (L2-24)
- RHB (BDC) (L2-03)
- Santai YAMCH’A (L2-39)
- Sedap Sedap (L2-54)
- Shihlin Taiwan Street Snacks (L2-34)
- Soul Chicken (L2-133)
- Soxworld (L2-05)
- Street Churros (L2-104)
- Subway (L2-119)
- Sunglass Hut (L2-43)
- T2 Nasi Kandar (L2-133)
- Tai Croissant (L2-98)
- TeaLive (L2-102A)
- The Body Shop (L2-65)
- The Travel Store (L2-28)
- Toast Box (L2-99)
- Toys ‘R’ Us (L2-14)
- Tune Store (L2-73A)
- U Mobile (L2-74)
- Uniqlo (L2-67)
- Vanilla Cafe (L2-144)
- VR Currency Exchange (L2-86B)
- Vincci (L2-85)
- Watsons (L2-08)
- Wincaa Bubble Tea (L2-08)
- Wings (L2-135)
- Wiyo (L2-13)
- Xing Fu Tang (L2-107A)
- Young Hearts (L2-52)
Lots of Food & Beverages premises are open 24 hours a day, while the retail stores are open 18 hours a day, from 6am to midnight.
The mall accommodates international and local brands that offer everything from trendy apparels to the latest digital gadgets for your shopping pleasure.
As the Gateway@klia2 Mall serves as the first point of contact to klia2, it is just part of an airport that has another 350,000 sq ft of retail space tailored for the travel retail sector, particularly duty-free stores.
To cater to the needs of travellers, the Jaya Grocer supermarket at the Gateway@klia2 Mall was given a clean-cut design with wide aisles and lower shelves so that shoppers will be able identify their location within the store.
The exit of the level 2 is the Arrival pick-up areas.
Level 1, Gateway@klia2 Mall
The level 1 of the Gateway@klia2 Mall is dedicated as the Transportation Hub for the klia2 airport.
The Transportation Hub links the airport to the Express Rail Link (ERL)Train Services, with allotted pickup / drop-off areas for buses, taxis, rental car services, and private transportation.
The ticketing counters for buses and taxis are available at this level. The buses transport passengers to KL Sentral, Bandar Tasik Selatan, One Utama shopping mall, Nilai and Seremban, and to other states like Johor, Malacca and Perak.
The following is the layout plan for level 1 of the Gateway@klia2 Mall.
The fully air-conditioned transportation hub provides access to public transportation services like taxi, bus and ERL, as well as car rental. It has ticketing booths with a centralised ticketing system and a waiting area with an information display system for bus schedules.
The level 1 at Gateway@klia2 mall is spacious and well lit, accommodating lots of waiting chairs for the convenience of the commuters.
Shops and services on Level 1
Here is a list of shops and services available at level 1 of Gateway@klia2 mall.
- All About Malaysia (L1-21)
- Bank Islam (BDC) (L1-06)
- Capsule by Container Hotel (L1-01,02,03)
- CIMB (BDC) Floor 1 (L1-12)
- Daily Fresh (L1-21)
- KK Super Mart (L1-10,11)
- NZ Curry House (L1-13,14,15)
- Subway (L1-19)
- Topgate Telemobile (L1-07)
- Wawasan Sutera Travel & Tours (L1-08)
If you prefer a few hours of shut-eye on a bed instead of lounging in the public areas, the Capsule by Container Hotel at klia2 is readily available at this level.
After purchasing the bus ticket, the passengers will proceed to the boarding platforms to board their bus at designated time.
The SkyBus provides point-to-point shuttle services from klia2 airport to KL Sentral in Kuala Lumpur and 1 Utama Shopping Mall at Petaling Jaya.
Shops and services
With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, Gateway@klia2 has over 200 commercial spots at high-traffic and high-visibility areas.
Gateway@klia2 is divided into 4 levels for your shopping pleasure:
In total, the combined retail space at the new klia2 airport – Gateway@klia2 mall (32,516 m2) and klia2 Terminal shops (35,000 m2) – will make up about 13.6% of the total floor space.
Services & Facilities
- Public Telephone
- Toilet For Disabled
- Babycare Room
- Prayer Room / Musolla
- Transportation Hub
- Bureau De Change / Money Changer
- Directory kiosk
- FIDS (Flight Information Display System)
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